🛟 Our Support Plans
Choose the right support plan for your needs. All plans include one-time fix and comprehensive coverage.
BASIC
Basic Support Plan
Today's Fixation: One-time fix included
Support Coverage: 1 year
📋 Issues Covered:
- ✓ Connectivity issues
- ✓ New printer setup assistance
- ✓ Printer won't print errors
💻 Number of Devices Covered:
Unlimited printers
⭐ Additional Benefits:
- ✓ 24/7 customer support via chat and email
- ✓ Remote troubleshooting capabilities
- ✓ Basic printer connectivity guidance
COMPREHENSIVE
Comprehensive Support Plan
Today's Fixation: One-time fix included
Support Coverage: 2 years
📋 Issues Covered:
- ✓ Connectivity issues
- ✓ New printer setup assistance
- ✓ Printer won't print errors
- ✓ Slow computer performance
- ✓ Operating system updates
- ✓ Software removal and installations
- ✓ Data backup and recovery assistance
- ✓ Email configuration & troubleshooting
- ✓ Antivirus installation and optimization
💻 Number of Devices Covered:
Unlimited (Printers & Computers)
⭐ Additional Benefits:
- ✓ 24/7 priority support (phone, chat, and email)
- ✓ Remote diagnostics and issue resolution
- ✓ Personalized optimization recommendations
- ✓ Periodic software health checkups
- ✓ Assistance with security patches and firewall settings
PERPETUAL
Perpetual Support Plan
Today's Fixation: One-time fix included
Support Coverage: 5 years
📋 Issues Covered:
- ✓ All features of the Comprehensive Support Plan
- ✓ Tablet and iPad support (setup, OS updates, app troubleshooting)
- ✓ Smart TV troubleshooting (connectivity, app issues, updates)
- ✓ Cutting & Designing Machines setup and troubleshooting
- ✓ Cloud storage setup and synchronization
- ✓ Peripheral device support (scanners, webcams, microphones, etc.)
- ✓ Device connectivity issues (Wi-Fi, Bluetooth, router setup & troubleshooting)
- ✓ Email and account security support
- ✓ Custom software installation guidance
💻 Number of Devices Covered:
Unlimited devices
⭐ Additional Benefits:
- ✓ 24/7 dedicated VIP customer support with priority handling
- ✓ Personalized device performance optimization
- ✓ Annual deep system checkup
- ✓ Advanced troubleshooting & recovery support
- ✓ Proactive security monitoring
- ✓ Free device health reports every 6 months
- ✓ Exclusive discounts on future service upgrades
🏪 Retail Stores vs 🎯 Our Tier-2 Support
See why our support stands out from traditional retail store technicians
| Feature | 🏪 Retail Store Technicians (Curry's, Best Buy, Local Stores, etc.) | ⚡ Tier-2 Support – Fast, Reliable & Cost-Effective |
|---|---|---|
| Convenience | ❌ Time-Consuming & Inconvenient: You need to schedule an appointment, wait for a technician to arrive, or visit the store yourself. | ✅ Instant expert assistance - No waiting or scheduling needed. |
| Cost | ❌ High Costs: You pay for the home visit plus hourly charges, regardless of the complexity of the issue. | ✅ Flat-rate pricing - No hidden fees. |
| Service Guarantee | ❌ No fix? You still pay for the visit. | ✅ No fix, no charge guarantee. |
| Warranty | ❌ Limited or no warranty (usually 7 days). | ✅ 1-year backup support for printer issues. |
| Support Scope | ❌ Basic troubleshooting, limited to store capabilities. | ✅ Comprehensive support, including new setup, connectivity errors, and connectivity issues. |
| Transparency | ❌ Additional costs may apply for complex issues. | ✅ Transparent pricing with zero risk. |
| Overall Value | ❌ Short-term solutions, potential repeat costs. | ✅ Long-term support and expert guidance. |
Ready to get your printers back online?
Expert support is on standby 24/7. Average response time: 10 minutes.