Our Support Plans
Choose the right support plan for your needs. All plans include one-time fix and comprehensive coverage.
BASIC
Basic Support Plan
Today's Fixation: One-time fix included
Support Coverage: 1 year
Issues Covered:
- • Printer offline issues
- • New printer setup assistance
- • Printer won't print errors
Number of Devices Covered:
Unlimited printers
Additional Benefits:
- • 24/7 customer support via chat and email
- • Remote troubleshooting capabilities
- • Basic printer connectivity guidance
COMPREHENSIVE
Comprehensive Support Plan
Today's Fixation: One-time fix included
Support Coverage: 2 years
Issues Covered:
- • Printer offline issues
- • New printer setup assistance
- • Printer won't print errors
- • Slow computer performance
- • Operating system updates
- • Software removal and installations
- • Data backup and recovery assistance
- • Email configuration & troubleshooting
- • Antivirus installation and optimization
Number of Devices Covered:
Unlimited (Printers & Computers)
Additional Benefits:
- • 24/7 priority support (phone, chat, and email)
- • Remote diagnostics and issue resolution
- • Personalized optimization recommendations
- • Periodic software health checkups
- • Assistance with security patches and firewall settings
PERPETUAL
Perpetual Support Plan
Today's Fixation: One-time fix included
Support Coverage: 5 years
Issues Covered:
- • All features of the Comprehensive Support Plan
- • Tablet and iPad support (setup, OS updates, app troubleshooting)
- • Smart TV troubleshooting (connectivity, app issues, updates)
- • Cutting & Designing Machines setup and troubleshooting
- • Cloud storage setup and synchronization
- • Peripheral device support (scanners, webcams, microphones, etc.)
- • Device connectivity issues (Wi-Fi, Bluetooth, router setup & troubleshooting)
- • Email and account security support
- • Custom software installation guidance
Number of Devices Covered:
Unlimited devices
Additional Benefits:
- • 24/7 dedicated VIP customer support with priority handling
- • Personalized device performance optimization
- • Annual deep system checkup
- • Advanced troubleshooting & recovery support
- • Proactive security monitoring
- • Free device health reports every 6 months
- • Exclusive discounts on future service upgrades
Tier-2 Technician from Retail Stores vs Print Me Now Tier-2 Support
See why our support stands out from traditional retail store technicians
| Feature | Retail Store Technicians (Curry's, Best Buy, Local Stores, etc.) | Print Me Now Tier-2 Support – Fast, Reliable & Cost-Effective |
|---|---|---|
| Convenience | Time-Consuming & Inconvenient: You need to schedule an appointment, wait for a technician to arrive, or visit the store yourself. | Instant expert assistance - No waiting or scheduling needed. |
| Cost | High Costs: You pay for the home visit plus hourly charges, regardless of the complexity of the issue. | Flat-rate pricing - No hidden fees. |
| Service Guarantee | No fix? You still pay for the visit. | No fix, no charge guarantee. |
| Warranty | Limited or no warranty (usually 7 days). | 1-year backup support for printer issues. |
| Support Scope | Basic troubleshooting, limited to store capabilities. | Comprehensive support, including new setup, offline errors, and connectivity issues. |
| Transparency | Additional costs may apply for complex issues. | Transparent pricing with zero risk. |
| Overall Value | Short-term solutions, potential repeat costs. | Long-term support and expert guidance. |
Ready to get your printers back online?
Certified engineers are on standby 24/7 for USA and UK offices. Average response time: 38 minutes.